Delete Your Account

Last updated: 25 October 2026

This page explains how to delete the family account for Koala Chinese 樹熊認字 (also published as “Koala Learning – Learn Chinese”), an app by Keiko-Lab, and what happens to your data when you do. It applies to the Android and iOS apps.

Who needs this page

You only have an account if a parent or guardian turned on the optional cross-device sync and signed in with an email address. The app works without an account. If you never signed in, there is nothing stored on our servers to delete. Everything else stays on your own device, and you can remove it by deleting a child profile in the app or by uninstalling the app.

Option 1: delete the account inside the app

  1. Open the app and tap For Parents, then pass the parent check.
  2. Open Settings and find the sync card. When you are signed in it is headed Sync is on and shows your email address.
  3. Tap Delete Family Account, below Sign out.
  4. Read the confirmation, then tap Delete Permanently.

The deletion happens straight away. You must be online to delete from the app. If the deletion fails, the app tells you and keeps your account so you can try again.

Option 2: ask us to delete it

If you can no longer use the app, email support@keiko-lab.com from the email address on the account, with the subject “Delete my account”. We may ask you to confirm that you own the address. We will delete the account within 30 days of confirming your request.

Delete one child’s data only

To remove a single child but keep the family account, go to the profile selection screen (“Select your profile to continue”), press and hold the child’s profile, and tap Delete. Pass the parent check, then confirm Delete Profile. The deletion syncs to your other devices, and the child’s synced progress and artwork are removed from our servers.

What is deleted

  • Your parent email address and sign-in.
  • The family account and all child profiles stored with it (names, ages and avatars).
  • All synced learning progress, stickers, achievements and streaks.
  • All synced writing and drawing artwork. The saved files are cleared from our storage within 30 days.
  • The list of devices linked to the account.

What is kept

  • Data on your devices. Deleting the account does not erase the progress already on your phone or tablet. Delete the child profile in the app or uninstall the app to remove it.
  • Billing records. If you bought a subscription, the record of that purchase is kept for as long as tax, accounting and app store rules require. We remove its link to your account and your email address.
  • Your subscription itself. Deleting the account does not cancel it. Cancel in Google Play (Payments & subscriptions, then Subscriptions) or in your Apple account settings, otherwise it will keep renewing.

Questions

Email support@keiko-lab.com. See also our Privacy Policy.